I want to request a book / place a hold.
How do I place a hold?
You can place a hold on any item that is checked out, using your library card number and 4-digit PIN number.
If you do not know your PIN, call 480-782-2803. You may have up to five
holds at any one time.
- Find the book you want and click the "Details" button.
- Click "Place Hold". Find it to the left side of the screen.
- For "User ID", enter your library card number (no spaces). Enter your 4-digit PIN, and choose the branch where you wish to pick up the book. Then click "Place Hold". Look for your confirmation that the hold was placed.
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How do I place
multiple holds? You do not need to type
in your account number and PIN more than once. Enter User ID and PIN in the
boxes at the top of the first catalog screen. Then you will not need to log in
again during your session - it will remember who you are and only ask for a
pick-up location. You may have up to five
holds at any one time.
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When do I pick up my hold?
If all copies are checked out, or if you’ve asked an item
to be transferred between branches, you will be contacted when the hold is
available for you at the
phone number and/or email address that we have in our records. You will then
have 5 days to pick up the material.
If
the item is available and you want to come in to get it, please call us
first. We process a very high
number of holds and yours may not be ready yet when you get here.
If you call us we’ll pull it right away.
See our contacts
page for phone numbers.
PLEASE NOTE: there is a charge if you do not pick up a hold. If you cannot pick up the material, you must call to cancel the hold if you wish to avoid the fine.
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Why didn't my request work?
There are several reasons why requests may not work.
- If you receive the message "User not found" or "Please enter your correct PIN", then the numbers you are entering do not match our records. Make sure you are using a current library card number, and enter all 14 digits with NO spaces. If you need to confirm your PIN number, call 480-782-2803.
-
If you receive the message "Privilege has expired" or "User Blocked", your record needs to be updated or you have fines that must be paid. You will need to come in to the library to resolve these issues.
"
-
There is a limit of five holds at any one time. "User has too many
holds" is the message you will will receive if you try to place more than
five holds.
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How do I get a book
from another library within the Chandler system (transferring items) or from
another library sytem entirely (Interlibrary Loan)?
If the book or item you want is at one of the Chandler libraries, you can place a hold on it. See How do I place a hold?
If the item you want is not at any Chandler Library, we can request an Interlibrary
Loan for you. We will locate libraries that own the item and ask if one of them can send it to your Chandler
Library branch. For Interlibrary loan requests, there may be
restrictions or possible charges, and the average wait time is 2-4 weeks. We
reserve the right to purchase the book for the library instead of requesting it
through Interlibrary Loan. Call the Reference Desk
(480-782-2803) for more information.
What if I can't wait for an
Interlibrary Loan? Try WorldCat's free
version to see if any libraries in the area have the item. To use
other area libraries, you will have to get a card with them. Most public libraries will allow any Maricopa County resident to get a card. University and college libraries are usually restricted to students, but may allow community users to get a card for a fee.
See our Library Catalogs page for links to
area libraries' websites.
Back to Top I want to renew my books (or other items).
How do I renew materials?
Most materials can be renewed using these instructions.
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What can be renewed, and for how long?
Most materials can be renewed twice, for an additional three weeks, unless there is a hold on the material. For specific renewal information, see our
Policies
page.
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What if I can't renew it?
Some items cannot be renewed, such as items that have been requested by another patron. If your item cannot be renewed, your options are to return it or keep it and pay the fines. If you return the item, you must allow time for it to return to the shelf before checking it out again, or if there is a waiting list, you can be added to the end of the list. If you choose to keep the item,
there are late fees. For more information, call the Circulation Department at 480-782-2800.
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I want to find a book (or other items).
How do I find books, DVDs,
Audiobooks, CDs?
You can find items at all three Chandler libraries by using our catalog. Go to our homepage, chandlerlibrary.org and click the "Catalog" button in the upper left corner. You can then search by author, title, subject, or other keywords. To combine terms or to look for a particular item type
(DVD, Books on CD, etc.), use the Power Search.
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How do I find magazines, newspapers, articles?
The Chandler libraries subscribe to various print newspapers and magazines, and we keep select archives. (Archive span varies depending on the publication.) Magazines and newspapers can be used in the library or
photocopied; some magazines may be checked out. Call 480-782-2803 to find out which titles are
available, or check our online list of
holdings .
We also subscribe to a number of online databases, which you can use to search for articles by subject. These include
Masterfile
Premier; find them
on our databases page. Some of these databases can be accessed from home, using your library card and PIN numbers. Call 480-782-2803 if you have questions or problems accessing these databases.
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How do I get it once I find it?
You can place a hold on any item that is checked out. More
info
If the item is on the shelf at one of the branches, you should call that branch and ask them to pull the item for
you. You can also ask them to send it to another branch for you to pick up.
Downtown 480-782-2803
Hamilton 480-782-2828
Sunset 480-782-2842
Basha 480-782-2850
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What if I can't find what I need in the catalog?
If you have a question about the catalog, or about any of the library's resources, feel free to ask a librarian - that's what we're here for! You can come to the reference desk at any branch or call us:
Downtown 480-782-2803
Hamilton 480-782-2828
Sunset 480-782-2842
Basha 480-782-2850
If you are not in the library, you can use our Ask a
Question
service. Your question will be emailed to us and we will reply as soon as possible, usually within a few hours (except on Sundays or when the library is closed). When you ask your question, please be as specific as possible, so that we are better able to give you the information you need.
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How do I suggest a
purchase? The best way to suggest a
purchase is to log in to your account on the first screen of the Library
Catalog (User ID is your library card--no spaces; PIN is the 4-digit number
you gave us when you were issued your card). Click the "Suggest a
Purchase" link in the top blue portion of the screen. You will need
to enter as much information in the fields as you can about the item you would
like to request. After you click "Send," you should receive a
confirmation page that says, "Your request has been received." This
will automatically place you on hold for the item, if library staff decide to
purchase it. The process usually takes several
weeks. Another way
to place a request is to use our Ask a
Question
service. Your request will be emailed to us and we will reply as soon as possible, usually within a few hours (except
when the library is closed).
Again, please note that this process usually takes several
weeks.
Back to Top I want to view my account (due dates, holds, fines).
How do I access my account online?
You can access your account through our website using your library card and PIN numbers. You can view the items you have checked out and their due dates, as well as any holds or fines you may have.
To get to the "My Account" page, simply click the "My
Account" button on the left-side of our home page. If you need your PIN, or if you have trouble accessing your account, call 480-782-2803.
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How do I pay fines?
At this time, we are unable to accept payment for fines online. To pay your fines, come in to the checkout/Circulation desk at any branch. We accept cash, check, Visa or Mastercard for payment of fines.
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How do I change my account information?
At this time, our computer system does not allow changes to your account information through our website. You will have to speak to a staff member to change your name, address, phone, or email. Call or come in to any branch.
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I need a library card.