Who can use ILL?
ILL service is available to any Chandler Library cardholder in good standing. That is, the card is not blocked by fines, overdue materials, or incorrect address.
How do I place the borrowing request?
Use the Suggest a Purchase form to submit an ILL request. Make sure to click on "yes" next to Interlibrary Loan Option.
What is not available through ILL?
- Bestsellers and books published in the last 12 months.
- Videos, audiotapes, CDs, DVDs
- Textbooks and reference books
- Books from libraries outside of the continental U.S.
- Books from libraries in Alaska, Hawaii, Puerto Rico, or any other U.S. territories, holdings or interests which are not part of the lower 48 states
- Items for which lending institutions require a charge or service fee
Is there a charge to use the Interlibrary Loan service?
There is a $6.00 service fee for each filled ILL request (payable on checkout).
What is the fine for overdue interlibrary loan items?
A $1.00 per day per item overdue fine will be assessed for interlibrary loan materials that are not returned by their due date.
What happens if I lose or damage my interlibrary loan item?
If you lose or damage an interlibrary loan item, you will be responsible for paying any charges made by the lending library.
How long does it take to get materials through Interlibrary Loan?
The average wait time is 2-4 weeks.
How many requests can I have?
You may have 6 active requests at one time, including items currently checked out. Six months must elapse before a repeat request for the same item will be accepted.
How long can I keep the material?
Usually 2 to 3 weeks, with no renewals.
Will I be notified when my materials arrive?
You will be notified by email or phone when your item arrives. Items to be picked up at the Downtown location are available immediately. Circulation staff at Basha, Hamilton, or Sunset will call and let you know when an item has arrived at the branch location. There will be a $6.00 fee for ILL items requested but not picked up. This also includes cancelled requests if the item has been shipped.
What if I can't wait for an Interlibrary loan?
Try WorldCat's free version to see if any libraries in the area have the item. To use other area libraries, you will have to get a card with them. Most public libraries will allow any Maricopa County resident to get a card. University and college libraries are usually restricted to students, but may allow community users to get a card for a fee.